Professional Profile
Strategic Operations Manager and Technical Project Lead with a 9-year professional journey, including 5 years of focused leadership within the IT software sector. As a Google-certified Project Manager and PMP Candidate, I specialize in building operational structures from the ground up, a capability most recently demonstrated at Arsoft, where I led the transition from a 3-person founding team to a specialized group of 20 on-site and remote professionals, driving over 25M PKR in revenue. I provide a 'technical bridge' for international stakeholders, combining structured project management with hands-on expertise in web infrastructure, DNS management, and front-end development to ensure seamless, high-quality delivery for clients in the UK and US.
Work Experience
Project & Operations Manager
Arsoft | Karachi
As the founding Operations Manager and Project Lead, I architected Arsoft’s internal processes from the ground up, leading the company from its inception to a 25.04 million PKR revenue milestone within 18 months. I successfully scaled the team from 3 founding members to a specialized group of 20 in-house and remote professionals, ensuring seamless collaboration across development and sales. My role serves as a technical bridge, where I combine high-level operational oversight with hands-on management of hosting infrastructure and complex DNS configurations. By prioritizing client satisfaction, I established a culture of quality that has earned us 30+ verified 5-star reviews on Trustpilot.
Business Analyst
TapTap Technologies | Karachi
I acted as the vital link between business goals and technical delivery at TapTap Technologies, converting abstract client requirements into functional project roadmaps. I was responsible for identifying key business needs and drafting the specifications required for the development team to succeed. By managing client relationships and overseeing the project lifecycle, I ensured that every delivered solution provided maximum value and remained aligned with the stakeholder's strategic vision.
Senior Manager
82 Solutions | Karachi
Promoted from an executive role to Senior Manager, I directed the Sales, Business Development, and Lead Generation teams toward a unified global growth strategy. I was responsible for identifying untapped market opportunities and managing departmental workflows to ensure the consistent achievement of business objectives. My leadership focused on strategic relationship management and the implementation of performance-tracking metrics to ensure long-term operational stability.
Volunteer Experience
Scout Leader
Ismaili Boy Scouts
A dedicated lifelong member of the Ismaili Boy Scouts, I began my journey as a young Boy Scout and progressed through the ranks due to my commitment to leadership and community service. After years of active participation in various national and local scouting activities, I was promoted to the rank of Scout Leader. In my current role, I am responsible for mentoring and training the next generation of scouts, designing leadership development modules, and managing the logistics and execution of outdoor excursions and community-based projects.
Volunteer (Youth & Education)
ITREB Pakistan
Serving with the Ismaili Tariqah and Religious Education Board (ITREB) Pakistan, I assist in the strategic planning and execution of community-wide educational initiatives. I play a key role in organizing and managing large-scale events, including residential youth camps, seminars, and workshops. My contributions focus on coordinating event logistics, leading volunteer teams, and ensuring the successful delivery of educational content designed to empower youth and foster religious and social literacy within the community.